Honesty is very important to me.
I told you about the animal paintings and the Silver City Store. I was excited to learn that 3 of the 4 animal paintings sold immediately.
The help in the store changes from day to day and doesn’t always know what is available and what has sold. It is dark in the store when the generator isn’t running. It is hard to see in the dark. (You may call me “Captain Obvious”.)
Last week I was dismayed/shocked/disappointed/heartsunk (is that a word?) to learn that only the first marmot painting sold.
So, let me show you what is still (sigh) available because that is good news for you! They are not on the website because if they sell in the store and I don’t know it and then they sell online and I go up the hill to retrieve them and they aren’t there and then I won’t have the internet to tell the online customer that there will be a delay because the item is “backordered”, then the customer will be disappointed.
Not disappointing customers is very important to me also.
As a customer, what are the most important qualities to you in a business?
2 Comments
Exactly, Melissa! This point was pounded into my head by Shirley, in that guest post I wrote for Chris LoCurto last week. Do whatever it takes to help the customer.
And thank you for your compliments – you are sooo biased!
Ease of doing business with that company. Friendly and warm service.You are all of this and more, you impart history, humor and wonderful talent in each painting you do! You are the complete package! See you in a few weeks!
Hugs,
Melissa
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